We got Your back

Welcome to the Pack and Kin and EliteWorks Claims Management system, powered by Cabrella.

Here, you can file claims for lost and damaged packages, track and manage your claims, and communicate directly with your assigned claims adjuster. Please bookmark this page for quick access and consider creating an account to save time on future claims.

Note: This page also contains important information regarding insurance coverage and the applicable policy terms and conditions.

The Program

This Shipping Insurance Program has been arranged for the benefit of Pack and Kin and EliteWorks shippers. The program is administered by Cabrella and underwritten by Navigators Insurance Company (and by HUB International and Hartford Fire Insurance Company in Canada).

Full program Terms & Conditions are available here.

Who Can Insure

Shippers sending general commodities, subject to the terms and conditions of the policy.  Only shipments tendered through participating platform’s shipment booking process are eligible for coverage. Coverage limits may vary by carrier and service level selected, up to a maximum of $5,000 USD per shipment.

Excluded Countries

Afghanistan, Algeria, Angola, Belarus, Bosnia and Herzegovina, Burundi, Cote D'Ivoire (Ivory Coast), Croatia, Cuba, Democratic Republic of the Congo, Iran, Iraq, Jordan, Liberia, Libya, Moldova, Montenegro, Myanmar (Burma), Nigeria, North Korea, Paraguay, Republic of the Congo, Russia, Serbia, Sierra Leone, Somalia, Sri Lanka, Sudan, Syria, Togo, Yemen, Zimbabwe, and any other OFAC-sanctioned countries.

A complete list of currently sanctioned countries can be found here.

What Can’t Be Insured?

Accounts, bills, currency, deeds, evidence of debt, furs, original/fine art, computer chips, money, notes, securities, precious/semi-precious stones, televisions, tickets, or similar property.

Coverage Requirements & Special Valuation

The following requirements are strictly enforced. Failure to comply may result in denial of coverage. The complete Coverage Guidelines can be found here.

Note: Section 3B – Scope of Coverage (Freight) does not apply to this program.

  • Signature Confirmation Service: Signature Confirmation Service required on all parcels valued greater than or equal to $2,500.
  • Bullion: Shipments of bullion exceeding $1,500 must be shipped using an overnight parcel service.
  • Perishable Cargo: Perishable goods are not covered under this shipping protection program. If spoilage is caused by a documented carrier delay, Cabrella may pursue a Guaranteed Service Refund (GSR) with the carrier on the customer’s behalf. If there is no documented delay in the carrier’s tracking, the loss will not be eligible for this service.
  • Unmanned Collection Points: Packages dropped off at an unmanned kiosk, drop box, or similar collection point are not covered.
  • Smart Lockers: For packages shipped to a smart locker, coverage applies while the shipment is in transit and ends once the carrier marks the package as delivered to the locker.

Note: Special valuation terms apply under this program.

  • Vehicle Titles: Vehicle titles are insured for an agreed value of $100 to cover the replacement cost of the document.
  • Personal Goods: For shipments containing personal goods (non-e-commerce items such as used or personal belongings), the insured must provide proof of value. Acceptable documentation may include receipts, invoices, comparable online listings, appraisals, or photographs demonstrating the current market value of the item.

For more specific information regarding valuation methodology, please contact us via email at privacy@cabrella.com. The requirements and special conditions described above apply specifically to this program and apply notwithstanding anything to the contrary in the Coverage Guidelines.

How to File a Claim or Contact Us

Please click here to file a claim. To check the status of an existing claim, please click here.

Claims for damaged packages may be filed immediately. Claims for lost packages may be filed after 15 days from the shipment date for domestic packages, or after 30 days for international packages. You may create an account to manage multiple claims or save your information for future submissions.

Additionally, for claims-related questions, please contact us at claims@cabrella.com. For all other questions about Cabrella or the program, please contact us at info@cabrella.com.