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Your back

Welcome to the ShipNerd Claims Management system, powered by Cabrella. Here, you can file claims for lost and damaged packages, manage claims through your checklist, and communicate directly with your assigned claims adjuster through your claim status page. Please bookmark this page to easily reference back to during the claims process and create an account to save time on future claims.

The Program

This insurance program has been arranged by ShipNerd for the benefit of it's business shippers. The program is administered by Meslee Insurance Services and backed by Navigators Insurance Company, a subsidiary of Hartford Insurance Company.

Who Can Insure

ShipNerd Business Shippers can insure up to $5k Parcel/$25k Cargo as part of this program unless otherwise agreed.

Where Can I Insure To?

Anywhere in the world except for OFAC Sanctioned Countries. A complete list of currently sanctions countries can be found here.

What Can Be Insured?

All types of parcels fulfilling e-commerce transactions with the exception of: Currency/Money, Original/Fine Art, Perishable Goods, Tickets, Televisions, or Personal Goods.

Coverage Terms

The complete Coverage Summary can be found here. Please note that Clause 3A, #14, which excludes the insuring of parcels shipped with descriptive labels or packaging, does NOT apply to the ShipNerd program. Additionally, there is no signature confirmation requirement through this program.

How Do I File A Claim?

You can file and check the status of an existing claim at the top of this page. You can bookmark this page to easily refer back to it in the future.